Withdrawals & Cancellations

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Please note that following changes may only be made once an entry has been accepted and paid for by the rider to whom the invite was sent. 

 

Rider Change

The riders within a confirmed and paid for team can be changed by completing the following steps:

The following fees apply to the change of riders: 

Should the rider change be made after 20 January, every effort will be made to adjust all items to the replacement riders requirements. This however, cannot be guaranteed. 

Any rider changes after 1 March can only take place at Registration.

Please note that optional extras are NOT automatically transferred to the new rider. If the new rider will be taking over your optional extras, please contact registration@cape-epic.com. 

Full Team Change

If an unregistered team wishes to take over the entry of a registered team, a double rider change can be performed in the online profile. The above associated costs and dates will apply.

 

Team Withdrawals

Cancellations and refunds are only accepted if riders are able to fill their spot with a new team. In the case of riders not being able to fill the spot themselves, the organisers will try and fill the spot with a team from the waiting list. This is regardless of the date of withdrawal.  

If a cancellation is approved by the organisers the following terms, conditions and charges will apply:

We highly recommend that riders take out private insurance to cover this possibility.

To avoid the cancellation penalties, a team can arrange for a new team to take their entry. Please refer to the rider changes section for more information. 

No refund will be payable if a rider’s entry is cancelled by the race organisers due to ineligibility under the race rules (e.g. being found guilty of a doping offence).

If you wish to cancel your entry, please contact the rider team at registration@cape-epic.com 

If travel restrictions related to Covid-19 prevent riders from entering South Africa or from departing their respective countries to attend the race for which they have entered riders must notify us no later than 1 December in the year prior to the race for which they have registered. Please contact the rider team at registration@cape-epic.com. T&C's apply. 

 

Optional Extras

If a team withdraws from the race, their optional extras can be refunded if there is a waiting list or replacement rider to take over the optional extra (e.g. confirmed hotel room). The organisers will try their best to assist with the resell of an available optional extra product but it cannot be guaranteed. Optional extra services purchased cannot be transferred to a future event. 

A 15% admin/cancellation fee applies to all optional extra refunds and transfers.

 

Event Changes & Cancellations

If the event, or any part thereof, is cancelled, postponed, shortened, or modified in any way, or if any of the amenities, goods, or services in relation to the event are no longer provided, whether due to force majeure, legal restrictions, disputes, safety reasons, failure by service providers to perform, or any other reason or cause, the entry fees and all other fees paid will not be refundable.

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